Shipping & Returns
We send notification of shipping with tracking details on all orders in 24-48 hours. Shipping times range between 2-4 business days.
Due to COVID, we are currently seeing some orders take longer, but most within the normal times.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send a message and we will send you return label or courier pick up details.
Change of Mind and Purchases Made in Error
When accepted, refunds are subject to a 30% restocking fee of the original purchase price. Refunds under this provision can be provided as a store credit if requested. Original freight costs are not refundable under this provision.
Return freight costs are to be paid by the purchaser. The item must be returned in new, unopened, and unused condition. Once the product is assembled or used a return will not be possible under this provision.
The Company provides a 7 day return window from date of delivery under this provision. Refunds are subject to the goods arriving back and being inspected by The Company.
For public safety reasons no products intended for human consumption are included under this clause. Unless otherwise stated in the advertisement this clause does not apply to items sold as ex-demo, or used.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us for the return label, courier scheduled pickup or return address details.
For change of mind, you will be responsible for paying for your own shipping costs for returning your item, which will be deducted from your refund.